Jiffy Lube? Try Jiffy Screwed!

July 19, 2013 at 7:55 am | Posted in Around Boston | 6 Comments
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dishonest lube

Have you ever taken your car in for an oil change, had the mechanic recommend extra services, and felt like you were being taken for a ride, so to speak?  Well, I recently had just such an experience at the Jiffy Lube at 99 Worcester Street (Route 9) in Natick, MA.  I don’t know if it was because of my gender (women know nothing about cars, right?  Two X chromosomes means a genetic disposition for automobile idiocy), or my perceived age (I look younger than I am – I’m told this will serve me well come middle age, but for now it’s just awkward), or if they do this to all their customers (which would ALSO be shameful, just a different kind of shameful), but the fact is, these folks were trying to scam me, and I’m calling them out!

Shame on you, Jiffy Lube!

Filter This!

Most folks have experienced this – I know it’s not specific to me: you go in for an oil change and hear the pitch about how you need to change your filter, too… “You don’t have to do it now, but I sure wouldn’t want to breathe in that dirty air.”  Happens all the time.  But what I believe was specific to me is the fact that the technician told me I needed BOTH filters in my car changed.  Both.

The issue?  My car only has ONE filter.  Yeah… Dude tried to sell me a filter replacement for a filter that DOESN’T EXIST!

So once we got over that little snafu, I asked him to remove the (single) filter and show me how dirty it was, and when he pulled it out, VOILA!  It wasn’t dirty after all; in fact, I’d dare say it was clean!  His response?  “You could probably wait until your next oil change, but I wouldn’t go much longer than that.”

Thanks, buddy.

Transmission Failed

The next debacle: he told me that I needed to have my transmission fluid flushed and refilled because I was at 39,000 miles and that was “way overdue.”  In fact, he said, it is “dangerous” not to do it.  And even though I literally saw on his computer monitor that it said the service was recommended at 60,000 miles, and showed him my owner’s manual that also said 60,000 miles, he reiterated that I was late and could be doing “serious and irreversible damage to my car.”  We’re talking serious and irreversible here, people!

If he were in my shoes, he said, he would have the $250 service done and “not take any chances.”

Wow.   Talk about FUD!  This guy was, without a doubt, trying to rip me off. Again.

Screeching Halt

I was appalled by this experience; so angered, in fact, that I decided to report it to Jiffy Lube corporate.  I sent a message to them via their website just a few days later and was assured (by an automatically generated message, of course) that my feedback was very important to them and that I would receive a response shortly.

You guessed it: no response.  Jiffy Lube corporate ignored my message and this situation, so now I’m sending my story out on the interwebs.  Drivers of the world: if you take your car to Jiffy Lube, be prepared!  Do your research!  Don’t let them pressure you into services you don’t need!  Don’t let them rip you off!

Or, just don’t take your car to Jiffy Lube…

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6 Comments »

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  1. I’m done with “iffy lube”….iffy they aren’t trustworthy, how do I know they even changed the oil in that recent oil change.

    • Yeah, Leslie! What a bunch of dipsticks 😉

  2. I took the latter solution–even though in my case, my car probably did need all that stuff. Now I go to the local garage around the corner where they don’t try and upsell me at all; in fact, last time I dropped the car off for an oil change they forgot to do the other little maintenance job I asked about. Now that’s money-saving service!

    • Money-saving service indeed!!

      I’m impressed that you found an honest mechanic 🙂 Good for you, Danny! I’m on the hunt for a good local shop – no more chains for me. How’d you do it?

  3. Please let everyone know the address of this particular pirate ship. Aargh!

    • Good suggestion, Dave. Wouldn’t want anyone else to get ripped off, either! I updated the blog post – it’s the Jiffy Lube at 99 Worcester Street (Route 9) in Natick, MA. Avoid, dear readers, avoid!


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