Jiffy Lube? Try Jiffy Screwed!

July 19, 2013 at 7:55 am | Posted in Around Boston | 6 Comments
Tags: , , , , , , , , , ,

dishonest lube

Have you ever taken your car in for an oil change, had the mechanic recommend extra services, and felt like you were being taken for a ride, so to speak?  Well, I recently had just such an experience at the Jiffy Lube at 99 Worcester Street (Route 9) in Natick, MA.  I don’t know if it was because of my gender (women know nothing about cars, right?  Two X chromosomes means a genetic disposition for automobile idiocy), or my perceived age (I look younger than I am – I’m told this will serve me well come middle age, but for now it’s just awkward), or if they do this to all their customers (which would ALSO be shameful, just a different kind of shameful), but the fact is, these folks were trying to scam me, and I’m calling them out!

Shame on you, Jiffy Lube!

Filter This!

Most folks have experienced this – I know it’s not specific to me: you go in for an oil change and hear the pitch about how you need to change your filter, too… “You don’t have to do it now, but I sure wouldn’t want to breathe in that dirty air.”  Happens all the time.  But what I believe was specific to me is the fact that the technician told me I needed BOTH filters in my car changed.  Both.

The issue?  My car only has ONE filter.  Yeah… Dude tried to sell me a filter replacement for a filter that DOESN’T EXIST!

So once we got over that little snafu, I asked him to remove the (single) filter and show me how dirty it was, and when he pulled it out, VOILA!  It wasn’t dirty after all; in fact, I’d dare say it was clean!  His response?  “You could probably wait until your next oil change, but I wouldn’t go much longer than that.”

Thanks, buddy.

Transmission Failed

The next debacle: he told me that I needed to have my transmission fluid flushed and refilled because I was at 39,000 miles and that was “way overdue.”  In fact, he said, it is “dangerous” not to do it.  And even though I literally saw on his computer monitor that it said the service was recommended at 60,000 miles, and showed him my owner’s manual that also said 60,000 miles, he reiterated that I was late and could be doing “serious and irreversible damage to my car.”  We’re talking serious and irreversible here, people!

If he were in my shoes, he said, he would have the $250 service done and “not take any chances.”

Wow.   Talk about FUD!  This guy was, without a doubt, trying to rip me off. Again.

Screeching Halt

I was appalled by this experience; so angered, in fact, that I decided to report it to Jiffy Lube corporate.  I sent a message to them via their website just a few days later and was assured (by an automatically generated message, of course) that my feedback was very important to them and that I would receive a response shortly.

You guessed it: no response.  Jiffy Lube corporate ignored my message and this situation, so now I’m sending my story out on the interwebs.  Drivers of the world: if you take your car to Jiffy Lube, be prepared!  Do your research!  Don’t let them pressure you into services you don’t need!  Don’t let them rip you off!

Or, just don’t take your car to Jiffy Lube…

Advertisements

Slippery When Inappropriately Attired!

February 22, 2010 at 9:51 am | Posted in Around Boston | 7 Comments
Tags: , , ,

Recently I went to my local Rhymes-With-Pithy-Rube to get an oil change for my faithful stead, Blue Steel. As I waited in the customer “lounge,” I noticed something a little, ummm, off, and as part of our never-ending quest to bring you, dear reader(s), all the quirkiest stuff we find, I would like to submit this sign for your review:

Apparently in jeans and a sweatshirt I was completely over-dressed for an oil change waiting area. No one informed me that the proper dress code (at least the proper dress code for slipping on a wet floor) consisted of tighty-whities… and only tighty-whities. Or, I suppose we could interpret the depiction another way: perhaps the desired garb is some sort of superhero costume with undies over a bodysuit…?

Either way, I was not in the proper attire. As usual.

~Sarah

Blog at WordPress.com.
Entries and comments feeds.

%d bloggers like this: